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FAQ
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Q: Seller: Is there a demo of the Ecommerce Shopping Cart?
Q: Seller: How do I print my orders?
Q: Seller: What if I don't find the category I need?
Q: Seller: What are acceptable payment methods?
Q: Seller: Can I make changes to additional fees once they have been assigned to an item in my showcase?
Q: Seller: Do you charge commissions on sales?
Q: Seller: Can I refuse to sell an item to a buyer?
Q: Seller: Where will a Buyer's payment information be stored?
Q: Seller: Do I have to accept credit cards?
Q: Seller: Do I have to charge tax?
Q: Seller: Do I have to wait for a buyer to approve additional fees before I charge the buyers credit card?
Q: Seller: How are charge backs handled?
Q: Seller: How are refunds handled?
Q: Seller: How do Buyers pay me for purchases?
Q: Seller: How do I complete a sale?
Q: Seller: Can I change the price of an item after I have been contacted by the buyer?
Q: Seller: How do I contact the buyer?
Q: Seller: How do I know when a Buyer has sent their PayPal payment?
Q: Seller: How do I complete a transaction once I receive a check or money order?
Q: Seller: How will a buyer know what forms of payment I accept?
Q: Seller: How will the Buyer know my mailing address for checks and money orders?
Q: Seller: How does the Shopping cart system work?
Q: Seller: What conditions must I meet to become a seller on JosephMarc.com
Q: Seller: How do I register as a seller?
Q: Seller: How do I set up an item to showcase?
Q: Seller: How do I Feature my listings?
Q: Seller: What are Credits?
Q: Seller: How do I delete an item in my showcase?
Q: Seller: Is there a quick way to set up items so I don’t have to keep entering my information again?
Q: Seller: Can I add photos of my items in the showcase?
Q: Seller: What types of photos can I upload?
Q: Seller: What are the size limitations for photo uploads?
Q: Buyer: Is there a demo of the Ecommerce Shopping Cart?
Q: Buyer: Is it safe to shop JosephMarc.com?
Q: Buyer: What are the advantages of shopping on JosephMarc.com?
Q: Buyer: Who supplies the inventory to JosephMarc?
Q: Buyer: Do I have to register to use the website?
Q: Buyer: Can I keep my credit card information on file with you?
Q: Buyer: How can I get more info about an item if what is online is not detailed enough?
Q: Buyer: Can I use PayPal?
Q: Buyer: Do I have to notify the Seller that I have sent my PayPal payment?
Q: Buyer: Do I have to pay sales tax?
Q: Buyer: How can I find out my order status?
Q: Buyer: How do I buy an item from the JosephMarc.com site?
Q: Buyer: How do I contact a Seller?
Q: Buyer: How do I get more info about a seller?
Q: Buyer: How will I know what methods of payment the Seller accepts?
Q: Buyer: How do I print my orders?
Q: Buyer: Is there a way to get an item I own appraised online?
Q: Seller: Is there a demo of the Ecommerce Shopping Cart?
A: Yes, to view the demo click here.
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Q: Seller: How do I print my orders?
A: Orders may be printed from your Sales Register by clicking the Order # link and from Sales History by viewing an orders detail page.
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Q: Seller: What if I don't find the category I need?
A: Just email customerservice@josephmarc.com and your category will be added (if applicable).
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Q: Seller: What are acceptable payment methods?
A: Payment Methods can be found by clicking here.
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Q: Seller: Can I make changes to additional fees once they have been assigned to an item in my showcase?
A: You can make changes to fees by going into your sales register. Upon opening new sales you will have the opportuinity to assign fees. Click on "Assign Fees". You will see a box with fee information that you may now update. The buyer must agree to these new charges. We will send the buyer an email asking them to review your new fees and either approve them or cancel the transaction.
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Q: Seller: Do you charge commissions on sales?
A: JosephMarc.com has two commission plans to choose from.
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Q: Seller: Can I refuse to sell an item to a buyer?
A: Yes you can. Open your sales register. Click on "new sales". Then click on your new sale where is says assign fees. This will open the transaction. There is a check box to reject the transaction. An email will be sent to the buyer an the transaction will be cancelled.
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Q: Seller: Where will a Buyer's payment information be stored?
A: The buyers credit card information is kept on an encrypted database and will be given to the seller once the transaction has been agreed to.
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Q: Seller: Do I have to accept credit cards?
A: You do not have to accept credit cards. You can be paid by check, money order or cash. We suggest that you do not ship the item until funds have cleared.
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Q: Seller: Do I have to charge tax?
A: If you are a US seller and the buyer resides in your state and you will deliver purchases within the same state, it is likely that tax must be collected. We cannot advise you on tax consideration for you particular location. You should consult a professional.
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Q: Seller: Do I have to wait for a buyer to approve additional fees before I charge the buyers credit card?
A: The buyer must approve of all charges before you charge them.
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Q: Seller: How are charge backs handled?
A: Charge backs are handled between you and your merchant account provider.
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Q: Seller: How are refunds handled?
A: Refunds should be handled directly between you and the buyer. You may also have to contact your merchant account provider.
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Q: Seller: How do Buyers pay me for purchases?
A: Buyers use our shopping cart system. You will be able to add charges and get approvals, once the transaction is agreed to you can either charge the buyer's credit card or Paypal account or wait for the check, cash or money order.
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Q: Seller: How do I complete a sale?
A: You complete a sale through your sales register. Once you have receieved the buyers payment you update the transaction with shipping information and you are done.
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Q: Seller: Can I change the price of an item after I have been contacted by the buyer?
A: If you need to change the price for some reason you may do this when you assign fees.
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Q: Seller: How do I contact the buyer?
A: You will be given the buyer’s contact information by email after assigning fees to an order.
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Q: Seller: How do I know when a Buyer has sent their PayPal payment?
A: PayPay will send you an email alerting you to the fact that you have received a payment. See the PayPal site for additional details on this service.
PayPal
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Q: Seller: How do I complete a transaction once I receive a check or money order?
A: We suggest that you wait until the check or money order has cleared before you send any merchandise to the buyer.
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Q: Seller: How will a buyer know what forms of payment I accept?
A: When you create your item showcase on JosephMarc.com you are provided with a place to tell potential buyers all forms of payment that are acceptable to you.
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Q: Seller: How will the Buyer know my mailing address for checks and money orders?
A: We will send this information to the buyer via email and they can view the information on their transaction.
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Q: Seller: How does the Shopping cart system work?
A: When a buyer is interested in your item they click to add it to their cart where they are prompted for all information needed to conclude the sale. You will be able to track, add additional fees, reject, add shipping information and obtain credit card information.
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Q: Seller: What conditions must I meet to become a seller on JosephMarc.com
A: You must agree to the terms of use. Additionally we require all of our sellers to clearly state their return and shipping policy. You must also agree to guarantee your merchandise is free from defect unless otherwise specified and must be properly represented in your showcase.
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Q: Seller: How do I register as a seller?
A: From the JosephMarc.com homepage click on My Account and you will be lead to a registration page. Just enter your information, choose your plan, pay for the plan and you are ready to sell.
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Q: Seller: How do I set up an item to showcase?
A: After you have registered, click on “My Account”. Enter your user name and password and you will be brought to the account control page. From here you can see your open showcase items and edit them, add features, add new showcase items, change information in your profile such as email address, renew or upgrade your membership, turn on auto-notification.
Once a showcase item is set up you can preview it before it goes live, you can duplicate an existing item and modify it, you can delete items and you can enable and disable items.
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Q: Seller: How do I Feature my listings?
A: From your account page click the [R] renew/upgrade link next to the listing title.
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Q: Seller: What are Credits?
A: Credits are used to purchase Featured listings and Priority Ranking for you listings. Rather than having a credit card transaction for each Feature/Priority Ranking, Credits can be purchased in bulk and used at any time. From your account page click the "Credits" link.
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Q: Seller: How do I delete an item in my showcase?
A: To delete an item, go into your account control page. Click to list all of your open items. Click D on the items you wish to delete.
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Q: Seller: Is there a quick way to set up items so I don’t have to keep entering my information again?
A: Yes, you can copy or duplicate them. Go to your account control screen. List your items. Click C next to the item you want to duplicate. Once duplicated, you can edit the item and then click Submit.
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Q: Seller: Can I add photos of my items in the showcase?
A: Yes, you can add up to 8 photos of each listing.
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Q: Seller: What types of photos can I upload?
A: You can upload any TIFF, JPEG, PNG, PDF, PhotoCD, and GIF. Because of automatic resizing we recommend not using GIF images though.
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Q: Seller: What are the size limitations for photo uploads?
A: The maximum file size for a photo is 120 kb. The maximum width and height is 640 X 480 pixels. If you need to resize your images you can use any photo software. A free website which provides image resizing is NetMechanic.
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Q: Buyer: Is there a demo of the Ecommerce Shopping Cart?
A: Yes, to view the demo, click here.
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Q: Buyer: Is it safe to shop JosephMarc.com?
A: We are a safe site for the following reasons:
We are a reputable company that is covered by the Starfield Secure Site Certification.
We only allow reputable dealers to post items on our sites.
All sellers must explain to you their payment, return and shipping policy and must guarantee their merchandise to be properly represented on our site and free from defect unless otherwise specified.
Customer service representatives can be reached by email at CustomerService@JosephMarc.com.
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Q: Buyer: What are the advantages of shopping on JosephMarc.com?
A: Our dealer are hand picked and represent the most trusted and knowledgeable on the market.
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Q: Buyer: Who supplies the inventory to JosephMarc?
A: Actually JosephMarc.com does not keep any inventory. You deal directly with our high quality merchants.
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Q: Buyer: Do I have to register to use the website?
A: As a buyer you may browse through the seller’s showcases and if you are interested in a particular item you add it to your shopping cart where you will be prompted for all needed information
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Q: Buyer: Can I keep my credit card information on file with you?
A: Yes we can maintain you credit card number in our secure incrypted database.
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Q: Buyer: How can I get more info about an item if what is online is not detailed enough?
A: Click on the Reply to Seller button located on the left side of the item and you can send an email directly to the seller and ask all the questions you want.
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Q: Buyer: Can I use PayPal?
A: The showcase item will give you all of the payments options available from this seller.
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Q: Buyer: Do I have to notify the Seller that I have sent my PayPal payment?
A: PayPal will automatically send a notice to the seller but it is a good idea to send them an email anyway just in case there is a problem.
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Q: Buyer: Do I have to pay sales tax?
A: The seller will let you know when sales tax is applicable to you.
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Q: Buyer: How can I find out my order status?
A: Just log on to your account and the transaction status will be given on each item you have purchased. Additionally, we will send you emails at each stage of the transaction.
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Q: Buyer: How do I buy an item from the JosephMarc.com site?
A: Just add an item to the shopping cart and you will be prompted for all information needed to complete the sale.
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Q: Buyer: How do I contact a Seller?
A: Just click on the Reply to Seller button on the left side of the item you are interested in. Buyers and Sellers are encouraged to communicate to resolve any questions prior to a purchase or that may arise after the purchase.
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Q: Buyer: How do I get more info about a seller?
A: Contact the seller by email or by phone and they can direct you to their website or answer you questions. You can also contact the better business bureau if they are a US seller to see if they are in good standing.
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Q: Buyer: How will I know what methods of payment the Seller accepts?
A: The Seller will list them on the item showcase.
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Q: Buyer: How do I print my orders?
A: Orders may be printed from your My Orders page by clicking the Order # link and also from Order History by viewing the details of your order.
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Q: Buyer: Is there a way to get an item I own appraised online?
A: Yes. There are a number of reputable online appraisers. Here are a couple to try.
AppraiseItNet.com
Instappraisal.com
JosephMarc.com is not affiliated with these appraisers nor do we receive a fee for referral.
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